Privacy Policy
Last updated: 7 August 2026
At The Troy Pantry, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit or purchase from our website, how we use it, who we may share it with and your rights regarding your personal information.
1. About Us
The Troy Pantry is a UK sole trader business selling handmade crafts, gifts and artisan products.
Business name: The Troy Pantry
Email: sales@thetroypantry.co.uk
For the purposes of data protection law, The Troy Pantry is responsible for the personal information we collect and use.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
2. What Personal Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order details and purchase history
- Payment and transaction information
- Information you provide when contacting us
- Information you provide when leaving a review
- Website usage information, such as your IP address and information collected through cookies
We only collect information that we reasonably need to operate our business and provide our services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Send order confirmations and delivery updates
- Process payments and refunds
- Respond to enquiries and customer service requests
- Deal with returns, refunds and complaints
- Keep records of our sales and transactions
- Improve our website, products and customer experience
- Protect our business against fraud and misuse
- Meet our legal, tax and accounting obligations
- Send marketing communications where you have agreed to receive them or where we are otherwise legally permitted to do so
We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy without providing appropriate information or obtaining consent where required.
4. Our Lawful Basis for Using Your Information
Data protection law requires us to have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract
We need certain information to process and fulfil your order, arrange delivery and provide customer service.
Legal obligation
We may need to keep and use certain information to comply with legal, tax, accounting or other regulatory requirements.
Legitimate interests
We may use information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and interests.
For example, this may include maintaining business records, improving our website, preventing fraud and managing customer enquiries.
Consent
Where required, we will ask for your consent before using your information for particular purposes, such as certain marketing communications or non-essential cookies.
You can withdraw consent at any time.
5. Payment Information
We offer customers the option to pay for purchases using Stripe and PayPal.
Payments are processed securely by the relevant payment provider. We do not normally have access to or store your full payment card details.
Stripe and PayPal may collect and process information necessary to process your payment, verify transactions, prevent fraud and provide their payment services.
Your payment information will be handled in accordance with the relevant payment provider's own privacy policy and terms.
6. Delivery Information
To deliver your order, we need to provide the delivery company with information such as your name and delivery address.
Our standard delivery service is Royal Mail Tracked 2–3 days.
We only provide delivery companies with information reasonably necessary to deliver your order.
7. Webador
Our website is hosted and operated using Webador.
Webador may process certain personal information on our behalf when you use our website, place an order or interact with website features.
Webador may also use cookies and similar technologies as part of providing its website services.
8. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly, while others may be used for analytics, website performance or other purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, our website's cookie settings.
9. Google Analytics
We may use Google Analytics to understand how visitors use our website and to help us improve the website and customer experience.
If Google Analytics is enabled on our website, information such as pages visited, approximate location, device information and website interactions may be collected.
Where required, we will obtain appropriate consent before using non-essential analytics cookies.
10. Customer Reviews
If you choose to leave a review of a product or your experience with The Troy Pantry, we may display the information you provide on our website or other marketing channels, depending on how the review is submitted and the permissions provided.
We will not publish personal information beyond what is reasonably necessary for displaying the review.
11. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business, including:
- Webador, which provides our website platform
- Stripe, where you choose to pay using Stripe
- PayPal, where you choose to pay using PayPal
- Royal Mail or other delivery providers
- Website analytics providers, where applicable
- Email or marketing service providers, where applicable
- Our accountant or professional advisers, where necessary
- Government, tax or regulatory authorities where we are legally required to do so
We do not sell or rent your personal information to third parties.
We only share information where there is a legitimate reason and where appropriate safeguards are in place.
12. International Transfers
Some of the companies we use to provide services may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection law.
13. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
Order and financial information may need to be retained for longer periods because of legal, tax and accounting requirements.
Customer enquiries and other information will generally be kept only for as long as necessary to deal with the enquiry and maintain appropriate business records.
Where you have subscribed to marketing communications, we will keep your information for as long as you remain subscribed, unless we are required to retain it for another lawful reason.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
14. Keeping Your Information Secure
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
15. Your Data Protection Rights
Depending on the circumstances, you may have rights including:
- The right to be informed about how we use your information
- The right to access the personal information we hold about you
- The right to ask us to correct inaccurate or incomplete information
- The right to ask us to delete your personal information in certain circumstances
- The right to restrict how we use your information in certain circumstances
- The right to object to certain uses of your information
- The right to data portability in certain circumstances
- The right to withdraw consent where we rely on consent
Some of these rights are subject to legal conditions and exceptions.
If you would like to exercise one of your rights, please contact us at:
16. How to Make a Complaint
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or data protection requirements.
The latest version will always be published on this page.
18. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
The Troy Pantry
Email: sales@thetroypantry.co.uk